ORDER STATUS & SHIPPING POLICY
We process orders Monday through Friday in the order in which they are received.
Most orders are processed within two days of receipt. Please expect approximately the following amount of time for receiving an order:
East Coast –3-5 business days
Midwest – 3-7 business days
West Coast – 3-7 business days
If you wish to check the status of your order, you may use the tracking number in your shipping confirmation email, check the website for the status of your order, or contact us directly by email.
We choose the most efficient yet economical shipping method, which is usually USPS First Class or Priority Mail. We use First Class mail service for most packages less than 13 oz and Priority Mail for packages above 13 oz. This allows for tracking and delivery within a convenient time period. We reserve the right to use another carrier if needed, but would not pass on any additional costs to you unless you had requested special handling.
Shipping charges are based on the weight of the items. We do not make money on shipping; in fact, quite the opposite. We do not add any additional handling charges.
RETURN & EXCHANGE POLICY
While we hope that you are 100% satisfied with our custom-formulated products, we regrettably cannot guarantee the satisfaction, appropriateness, or utility of each product for each person. Everyone's skin type, skin sensitivity, and health concerns are different, and we advise discussing your skin care choices with a medical doctor or skin care professional first. We are happy to consult with you via email.
In the event that you need to return a product, we are pleased to accept returns for any Vital Cell product within 30 days of purchase, opened or unopened, used or unused. For the Vi Derm line of products, we accept unopened, unused products within 30 days. Return shipping cost is the paid by the customer. Please email with any concerns.